Logistics Analyst

About the role

A Logistics Analyst is responsible for the coordination and oversight of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service to all customers. Additional responsibilities include oversight of safety, customer experience, and productivity.

Responsibilities

• Ensure compliance with all required safety policies and procedures.
• Analyze daily route information and implement changes to improve route standardization, efficiency, and accuracy using the internal routing platform.
• Use routing system visibility to analyze and respond to same-day changes or next-day planning for customer service needs, improving route design by identifying patterns and areas for improvement.
• Ensure all routes are closed on time by verifying data accuracy and making the close-route process durable.
• Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.
• Proactively manage driver safety and security of company assets, providing direction to drivers.
• Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to increase routing accuracy.
• Maintain constant communication with drivers to evaluate route progress and ensure they have all necessary information.
• Evaluate and escalate driver performance issues or concerns for resolution.
• Understand route sequencing to drive efficiency.
• Respond to missed pickups and service commitments by scheduling customers accordingly.
• Evaluate and educate drivers regarding missed pickups and develop strategies to avoid future failures.
• Create routes with maximized capacity and review loads per driver per day to maximize profitability.
• Monitor daily routing activities and resolve issues to ensure on-time pickup and delivery.
• Evaluate and assess the need for swing routes and verify all swing opportunities have been identified.
• Analyze trends in swing percentage to identify improvement opportunities.
• Monitor and adjust today’s and tomorrow’s plans throughout the day to handle unexpected changes.
• Understand daily disposal plans to identify optimal disposal sites for each load and hold drivers accountable for adhering to assigned sites.
• Meet with the Operations Manager to discuss disposal plans and recommendations, updating plans if intercompany or third-party changes occur.
• Determine if service requests can be pulled forward to drive efficiency while providing the best customer experience.
• Perform other job-related duties as assigned.

Customer Experience

• Courteously interact with customers as required.
• Design routes as the first defense against customer service issues, ensuring compliance with hours of service and weight regulations to keep drivers safe, successful, and efficient.
• Analyze and prioritize customer commitments to ensure promises are kept.
• Update call center communications daily to reduce missed pickups and improve communication between the division and customers.
• Evaluate route issues that may cause delays and use available tools to communicate with impacted customers.
• Continually review routing media to process service exceptions, general messages, and extra service information to meet customer needs.
• Ensure the highest level of customer satisfaction by adhering to and executing universal service commitments.

Requirements

• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment with rapidly changing priorities.
• Proficiency with Microsoft Office Suite or similar software.
• Ability to understand and execute time-sensitive tasks.
• Experience in a customer-facing position.
• Two years of prior experience working in a Dispatcher or similar leadership role preferred.

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

More details: Republic Services Benefits