Logistics Analyst

We are seeking a highly organized and detail-oriented Logistics Administrator to ensure smooth and efficient support for logistics-related inquiries, including inventory, repairs, returns, supplier interface, and field servicing. This role serves as a central point of contact between internal departments and external service providers, ensuring prompt resolution of issues and maintaining high levels of accuracy and compliance in logistics operations.

Responsibilities

• Operate material handling equipment including pallet jacks and forklifts.
• Respond to and resolve customer service inquiries and logistics-related issues by initiating appropriate actions such as inventory issuance, repairs, returns, or field service requests.
• Track and manage the status of logistics actions to ensure timely and effective resolution.
• Maintain accurate logs, records, and files related to inventory movements, repair activities, and service actions.
• Assist in developing or following existing company guides and protocols for servicing and repair processes.
• Coordinate with internal stakeholders including procurement buyers, warehouse staff, and shipping/receiving teams.
• Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules.
• Ensure all logistics activities comply with internal standards.
• Support continuous improvement efforts by identifying inefficiencies and suggesting process enhancements.

Requirements

• TS/SCI w/ Poly Clearance is required.
• High school diploma or equivalent.
• Minimum of 5 years of relevant experience in customer service, technical support, or service operations.
• Strong problem-solving skills with the ability to resolve a broad range of customer service issues independently.
• Experience managing and maintaining repair/service logs, records, and case documentation.
• Proficient in handling customer inquiries, order processing, and case management using CRM systems.
• Solid understanding of standard operating procedures (SOPs) and service workflows.
• Excellent communication skills, both verbal and written, for internal and external stakeholder interaction.
• Ability to work independently and lead a work stream, including mentoring or reviewing the work of junior staff.

Preferred Qualifications

• Associate degree or higher in business, logistics, customer service, or a related field.
• Knowledge of technical support or help desk environments, especially in product service or repair.
• Familiarity with change management principles and process improvement methodologies.
• Demonstrated ability to handle escalated cases or complex service situations requiring cross-functional coordination.
• Strong analytical skills and experience in report writing and tracking key service metrics.
• Prior leadership experience in a customer service or operations team setting.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025.

Pay and Benefits

Pay and benefits are fundamental to any career decision. We craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement. More details are available at www.leidos.com/careers/pay-benefits.