Logistics Account Manager

About the role

The Account Manager at Action Enterprise Logistics (AEL) plays a crucial role in managing and expanding existing customer accounts. This position is focused on developing long-term relationships with clients, understanding their logistics needs, and providing tailored solutions that enhance supply chain efficiency while driving overall improvements and profitability.

Responsibilities

• Build and maintain strong, long-lasting relationships with existing customers, acting as their primary point of contact for all logistics needs.
• Proactively identify opportunities to enhance service offerings and present tailored solutions that address customers’ supply chain challenges.
• Manage daily logistic activities, including overseeing shipments, resolving service issues, and ensuring customer satisfaction.
• Collaborate with internal teams to ensure seamless transitions of accounts and execution of services.
• Analyze customer data and feedback to develop strategies that drive efficiency, reduce costs, and maximize account profitability.
• Conduct business reviews and participate in customer meetings to discuss service performance, address concerns, and explore additional service opportunities.
• Support pricing and contract negotiations, ensuring competitive and market-aligned proposals for existing accounts.
• Maintain accurate records of customer interactions, shipment details, and performance metrics.
• Provide guidance and insights to customers on optimizing their logistics processes, leveraging AEL’s expertise and services.
• Continuously monitor industry trends and current events to advise existing customers and adjust strategies to meet changing market demands and customer expectations.

Requirements

• Bachelor’s degree in logistics, supply chain management, business, or a related field, or equivalent industry experience.
• Minimum of two years of experience in account management.
• Proven track record of successfully managing customer accounts and enhancing business relationships.
• Strong problem-solving skills and the ability to respond quickly to customer needs and operational challenges.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to work effectively across different teams and with various levels of stakeholders.
• Proficiency in logistics software/tools, CRMs, and Microsoft Office Suite.
• Ability to work in a fast-paced environment, balancing multiple customer needs while focusing on delivering high-quality service.
• Self-motivated, with a strategic mindset and a commitment to driving results and customer satisfaction.