Logistics Account Coordinator

Job Summary

Essential Duties And Responsibilities

• Communicate with customers to monitor inventories and anticipate their production needs and to schedule all necessary equipment to move waste by-products.
• Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers waste by-product pick-ups by using WM approved carriers.
• Maintain shipment status via computer system.
• Respond to customer complaints in a timely manner.
• Investigate and solve issues with shipments for both vendors and customers.
• Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries.
• Initiate traces with carriers and railroads for proof of deliveries when needed.
• Review pricing with the Sales and Marketing groups.
• Develop interactive relationships with vendors, customers and outside freight carriers.
• Responsible for all necessary documentation for all shipments, which can include export documentation to overseas mills.
• Initiate calls to customers to ensure timely and accurate invoicing.
• Record and prepare vendor payments in accordance with contracted terms.
• Ensure proper billing of freight and special charges.
• Issue debits and credits as necessary.
• Resolve downgrades and rejects of waste material by dealing directly with the customer and the vendor.
• Gather and process the cost information by negotiating pricing with the customer and/or vendor to minimize the overall impact to the company and customer, with approval by account manager.
• Work with other supervisors/managers to coordinate services and keep them informed as issues arise.
• Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity and efficiency.
• Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Works to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals.
• Collaborate with sales representatives to meet and exceed customers’ service expectations, and develop solutions to ensure smooth material movement.

Qualifications

• High School Diploma or GED (accredited)
• 2 years previous experience in a customer service role.
• Experience with Microsoft Office; basic Excel required.
• Work experience that required the use of a computer.
• Must be able to live and work in the U.S.

Physical Requirements

• This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• Medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan, company matching on a 401(k).
• Paid vacation, holidays, and personal days.