Logistics Account coordinator

About the role

We’re looking for a motivated and detail-oriented Account Coordinator to join our team. In this role, you’ll play a key part in supporting our customers by ensuring clear communication, timely updates, and a smooth overall experience from start to finish. If you enjoy helping people, staying organized, and being part of a collaborative team, this is a great opportunity to grow your career.

Responsibilities

• Serve as a primary point of contact for client inquiries, delivering prompt and professional support
• Assist with order entry, tracking, and scheduling to ensure a seamless customer experience
• Collaborate with internal teams to ensure requests are handled accurately and on time
• Proactively communicate updates and status information to clients
• Maintain accurate customer records, documentation, and account details
• Help resolve service concerns quickly and professionally, ensuring customer satisfaction
• Support reporting and provide insights to help improve the overall customer experience

Requirements

• 1–2 years of experience in customer service, account coordination, or a related role
• Strong organizational skills and ability to manage multiple priorities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook); CRM experience is a plus
• A positive, solution-oriented mindset with strong attention to detail
• Ability to work independently while contributing to a team environment
• Able to work in a fast paced environment
• Will require lots of walking from office to warehouse updating orders

Benefits

• Opportunities for growth and career development
• Supportive, team-oriented environment
• A company that values exceptional service and strong relationships
• Health, dental, and vision insurance options
• Paid time off

Job Details: Full-Time | In-Person