Logistic Specialist III

We are seeking highly skilled and motivated Transportation Specialists to join a rapidly growing team. The team drives the end-to-end operational execution of all loads shipped on our 1P network, supporting regions and shippers to ensure on-time pickup and delivery of freight. This role addresses disruptions, keeps stakeholders informed, and resolves issues while serving as the first line of defense for network trends and exceptions.

Responsibilities

• Provide excellent carrier and driver experience in a high-volume contact center environment by researching, problem-solving, and setting appropriate expectations.
• Work within the transportation network to get trailers and trucks back on track when disruptions occur.
• Adhere to schedules in a fast-paced environment, including start/stop times and breaks/lunches.
• Support workload surges and weather-related operations by working significant overtime during high-volume peaks.
• Use internal systems to gather data from multiple sources to support daily, weekly, monthly, and quarterly reporting.
• Support field teams by creating repair requests, monitoring load execution, and ensuring on-time pickup and delivery metrics.
• Collaborate with cross-functional teams, using analytical skills to drive data-driven decisions and communicate insights.
• Provide support to drivers and carriers with over-the-road disruptions.

Requirements

• 1+ years of experience working with computers and Microsoft Office, including Outlook, Word, and Excel.
• High school diploma or equivalent.
• Ability to work 40 hours per week and overtime as required.
• Flexible schedule availability, including weekends, nights, and holidays.
• Must be 18 years of age or older.

Skills

• 1+ years of contact center or customer service experience.
• Supply chain, shipping, logistics, and freight management experience.
• Strong customer service skills.
• Critical thinking abilities to make inferences and drive decisions.
• Interest in the role and company operations.

Schedule

This is a hybrid work environment with a 4/10 schedule. Shifts are either Sunday to Wednesday or Wednesday to Saturday, from 6:30 am to 5 pm or 6 am to 4:30 pm. The role includes in-office days: Monday and Tuesday (front half of the week) or Thursday and Friday (back half of the week).

Pay

The pay range for this position is $20.00 - $21.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Work Environment

This is a fully onsite, contract position based in Nashville, TN.