Logistic Operations Manager US
About the role
Every Hilo Band that reaches a customer on time is one more person who can start taking control of their blood pressure. As Logistics Manager you own our day‑to‑day D2C logistics execution end to end: Webshop and Amazon across the USA and Canada markets. That covers daily fulfilment and outbound logistics, inbound transportation from our factories to regional warehouses, last mile delivery, returns, and the daily relationship with our 3PLs and carriers. Our network has grown to six third‑party logistics partners worldwide, including our newest partner in the US. Your impact comes from running the operation superbly well every day, resolving issues before customers feel them, and steadily making the flows you own smoother, faster and more cost efficient. You contribute to our wider logistics strategy, while overall network architecture sits with Operations leadership. You work as an individual contributor without direct reports, in close collaboration with Manufacturing, Finance, Sales, Quality and Customer Service, with room to grow as the network scales.
Responsibilities
- End to end D2C logistics operations: Own end to end D2C logistics for Webshop and Amazon across the USA and Canada; run daily fulfilment and outbound logistics from order processing through final delivery, including last mile, returns and issue resolution; resolve exceptions fast and cleanly so customers never feel the friction behind the scenes; contribute to planning and implementing the overall logistics strategy.
- 3PL and carrier management: Manage and scale a multi‑3PL network, including ramping up the newly launched US operation; own SLAs, performance reviews and capacity planning across logistics partners; be the daily operational contact for 3PLs and carriers, building relationships based on trust and clear expectations.
- Inbound and international transportation