Lodgekeeper - Summer '26

Major Responsibilities

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping, or Human Resources immediately.

Essential Job Functions

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties and Responsibilities

• Clean all assigned Public/Common areas of the Club in strict accordance with standards.
• Absorb and apply all Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPS.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is frequently required to talk and/or hear.
• The employee is frequently required to lift up to 25 pounds.
• The employee is constantly required to use hands and fingers to handle or lift items.
• The employee is constantly required to sit, stand, and walk, climb, or balance, and stoop, kneel, bend, crouch, or reach with hands and arms.
• The employee is also constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned.