Lodge Manager
Job Overview
Dexterra is seeking an experienced and highly capable Lodge Manager to lead operations at a large-scale workforce accommodation site of 500-4000+ rooms.
Key Responsibilities
Operate the lodge safely, efficiently, and in accordance with contract requirements.
Lead all core service areas, including accommodations, front desk, food services, housekeeping, janitorial services, recreation, and guest services.
Maintain operational continuity in a high-volume environment with fluctuating occupancy and workforce demand.
Monitor occupancy levels, guest movement, room allocation, and site logistics to ensure smooth execution.
Maintain high standards of cleanliness, service delivery, hospitality, and guest satisfaction.
Promote and enforce a strong safety culture aligned with client, legislative, and Dexterra standards.
Ensure compliance with all safety procedures, audits, inspections, incident reporting requirements, and corrective action follow-up.
Support emergency preparedness planning, drills, and response procedures.
Work closely with health, safety, and operational teams to identify risk, address incidents, and implement corrective actions.
Lead, coach, and support supervisors, department leads, and frontline employees across multiple operational functions.
Manage workforce performance through coaching, accountability, and performance management processes.
Support employee relations processes, including investigations, complaints, discipline, and grievance handling.
Align staffing levels with operational needs, occupancy forecasts, and budget requirements.
Serve as the primary operational contact for client representatives and site stakeholders.
Build and maintain strong working relationships through regular communication, service review, and issue resolution.
Lead or participate in client meetings, operational reviews, and KPI discussions.
Address service issues and escalations while maintaining strong client confidence.
Ensure a high standard of guest experience across all aspects of lodge operations.
Respond to guest concerns and service issues in a professional and timely manner.
Monitor feedback and drive service improvements.
Ensure consistency in room allocation, housekeeping, and food services delivery.
Lead initiatives to improve operational efficiency, service quality, and communication.
Develop and maintain standard operating procedures.
Track and analyze KPIs to identify trends and opportunities.
Support long-term planning and peak demand readiness.
Qualifications
Proven leadership experience in workforce accommodation operations, hotel, hospitality, industrial services.
Experience managing large, multidisciplinary teams.
Experience working with a unionized workforce (asset).
Strong knowledge of health, safety, and compliance systems.
Experience managing budgets, inventory, reporting, and cost controls.
Strong client service and stakeholder management skills.
Excellent communication, leadership, and conflict resolution capabilities.
Strong organizational and decision-making skills.
Proficiency with operational and reporting systems (post-secondary education in hospitality, business, or a related field is an asset).
OSHA 30 (must be legally authorized to work in the United States).
Additional Information
Why Join Dexterra? Opportunity to lead a large-scale workforce accommodation operation. Key leadership role with direct impact on performance and client satisfaction. Collaborative, fast-paced operational environment. Strong focus on safety, quality, and continuous improvement.
Dexterra is an Equal Opportunity Employer. We do not discriminate in employment based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected by applicable law.