Lodge Liaison

About the role

Digs Dog Care Green Beagle Lodge is seeking a Full-Time Lodge Liaison to join our dynamic team. This role is ideal for someone passionate about dogs, storytelling, and creating exceptional client experiences.

Responsibilities

• Write personalized daily boarding updates to keep pet parents informed and connected.
• Capture high-quality photos and videos of dogs throughout the day using an iPhone or similar smartphone.
• Select and edit photos for client updates and social media content.
• Create and publish engaging content on Green Beagle Lodge's social media platforms while maintaining our brand voice.
• Respond to assigned client outreach and communication requests.
• Send welcome emails, milestone updates, and follow-up communications as directed.
• Cookordination with the Pet Care team to gather accurate information about each dog's stay.
• Maintain organized communication records and complete daily outreach assignments.
• Aid with special events, promotions, and other client engagement initiatives as needed.

Qualifications

• Excellent written communication skills with exceptional grammar, spelling, and attention to detail.
• Strong customer service and interpersonal skills.
• Comfortable taking high-quality photos and videos using an iPhone or smartphone.
• Familiarity with social media platforms such as Facebook and Instagram.
• Ability to create engaging, professional content while maintaining a consistent brand voice.
• Organized, dependable, and able to manage multiple deadlines.
• Comfortable handling dogs of all sizes while capturing photos safely.
• Basic knowledge of photography composition is a plus.
• Passion for dogs and creating memorable client experiences!

What to Expect When Applying

• An in-person interview to meet the manager and tour the facility.
• A brief writing exercise and/or photo sample may be requested as part of the interview process.
• Orientation and training covering company policies, dog body language, communication standards, and social media expectations.
• Hands-on training alongside our teams.

Fast Facts About this Location

• The Chapel Hill location opened in the summer of 2014.
• The second facility is located in Pittsboro, NC.
• Every dog completes a comprehensive assessment before joining our Lodge family to ensure they thrive in an off-leash environment.
• We maintain a 10:1 dog-to-staff ratio to promote safety and fun.
• We are committed to providing an exceptional experience for every pet and every client.

What We Offer

• Dental and vision benefits kick in shortly after your start date.
• At 90 days, you're eligible for a 401(k) with up to 4% company match.
• Medical benefits become available to full-time teammates after 6 months.
• You can join our DigIn Shared Ownership Program after one year.
• Discounted DayPlay for full-time teammates at many locations.

Pay Range

The Pay Range For This Role Is 16 - 16 USD per hour(Green Beagle Lodge Chapel Hill)