Lodge Food & Beverage Administrative Assistant

About the Role

Join our team at Sunriver Resort, voted Top 100 Businesses to Work for in Oregon! The Food & Beverage Administrative Assistant provides administrative support to all resort Food & Beverage outlets and acts as a liaison between Human Resources and F&B team members. This role supports the AAA Four Diamond Standards and upholds Sunriver Resort’s Core Values: Trust, Open & Honest Communication, and Commitment. You will exemplify the Sunriver Resort Culture and help deliver exceptional service to all internal and external guests.

Responsibilities

• Provides general administrative support to Food & Beverage and Culinary Management
• Answers phone calls for the Lodge outlets when host/MOD is not available
• Books and contracts bands and musicians for performances throughout the Lodge Outlets, including The Backyard and the Owl’s Nest
• Works with group contacts and clients to book and contract special events, including Private Room Dining
• Communicates with Sales and Conventions teams to ensure successful execution of group events in Lodge Food & Beverage spaces
• Attends weekly resume (groups in house) meeting in person or via Teams
• Ensures group bookings are updated in Delphi, 7Shifts, RESY, and F&B Calendar
• Organizes and updates group event menus
• Reviews final billing for group events and edits if necessary
• Creates Purchase Orders and Check Requests through Birchstreet, including Expense Reports
• Processes payroll and monitors time corrections for all Lodge Food & Beverage Outlets in UKG
• Ensures departmental compliance with Predictive Schedule
• Monitors and ensures proper compliance with tip claiming sheets and minor break logs
• Keeps current and accurate associate manual time sheets for all associates
• Picks up paychecks, manages distribution, and returns signed documents to payroll
• Ensures accurate statuses and updates forms for associates with multiple job codes
• Attends bi-monthly team meetings
• Maintains OLCC and Food Handlers compliance for F&B associates
• Orders office supplies
• Assists manager with associate onboarding/departure paperwork
• Reports any needed repairs via SMS work order
• Organizes the Meadow’s folder on the “V” drive
• Communicates all pertinent information to the outlet teams
• Maintains a professional demeanor and appearance, adhering to Sunriver Resort dress code standards
• Remains alert, courteous, and helpful to guests and colleagues at all times
• Performs other related duties as assigned

Requirements

• High school diploma or equivalent required
• At least one year of Food & Beverage experience required
• At least one year of customer service experience required
• At least one year of supervisory experience preferred
• Prior hospitality experience preferred
• Two or four-year degree in hospitality-related field preferred
• At least six months of POS system experience preferred
• Prior cash handling experience required
• Must be a United States citizen or possess a valid work permit
• Must be at least 21 years of age
• Must have a valid driver’s license and meet resort driving standards
• Must be able to read, write, and speak English
• Must have excellent basic math skills
• Must possess a valid OLCC card upon hire
• Must possess a valid Food Handler’s card upon hire
• Must have excellent computer skills, including strong working knowledge of Microsoft Office programs
• Must have excellent leadership and communication skills
• Must be a positive example for staff and demonstrate excellent phone etiquette
• Must be able to work well under pressure and follow instructions accurately
• Must be highly detail-oriented and able to work in a fast-paced environment
• Must have excellent listening skills and the ability to resolve problems diplomatically
• Must be professional in appearance and demeanor
• Must foster a teamwork environment
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Must have a passion for creating an exceptional experience for all guests

Working Conditions

• Must be able to stand and walk throughout the shift
• Must be able to remain seated for multiple hours
• Must be able to occasionally lift and carry up to 25 lbs at shoulder height and push/pull up to 75 lbs
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally