Locomotive Service Engineer

About the role

Responsible for effectively overseeing the troubleshooting and repair of all mechanical and electrical systems of a locomotive. Work directly with customers and their employees.

Responsibilities

• Represent Progress Rail Locomotive Inc. regarding product service difficulties, causes and corrections;
• Provide technical advice to customers regarding proper facilities, tooling, maintenance practices, and operation of product to maximize reliability and performance;
• Aid customers with investigating and correcting product difficulties;
• Maintain safe practices and good housekeeping;
• Train and develop new employees (hourly and salaried);
• Maintain records on work and modifications performed, and analyze data and report results;
• Ensure all governmental agency inspection requirements and/or procedures are accounted for and documented;
• Frequent contact with customers;
• Effective contact with others;
• Promote good group relations;
• Research/coordinate special tool and material requirements;
• Aid in the investigation and documentation of product warranty issues;
• Effectively update daily shop reports as required;
• Aid in the identification, investigation, and resolution of product reliability and performance issues;
• Prepare task procedure documentation/instructions to effectively communicate requirements to the shop workforce;
• Identify and report warranty and charge back items;
• Perform all responsibilities in accordance with, "Our Values in Action, Caterpillar's Code of Conduct."

Qualifications and Experience Required

• Moderate level of oral and written communications skills;
• Moderate level of interpersonal skills to work effectively with customers and workforce;
• Moderate level of analytical ability where problems are complex;
• Moderate level of mechanical and electrical aptitude;
• Knowledge of fundamental inspection and reliability procedures and processes;
• Ability to read Engineering drawings;
• Knowledge of shop practices and basic machinery;
• Willingness to relocate;
• Ability to work as a part of a multi shift seven (7) day a week operation.