Lockbox Processor (GOV)

About the role

The Lockbox Processor (GOV) position within PNC's AR Advantage organization is based in Cleveland, OH. The work schedule is Sunday - Thursday, 6:00 AM - 2:30 PM, with training occurring Monday - Friday, 8:00 AM - 4:30 PM.

Responsibilities

• Remit payments according to standard operating procedures.
• Maintain productivity and quality levels.
• Operate machines and perform basic ten-key tasks as needed.
• Process and reconcile transactions in compliance with established policies and procedures.
• Ensure availability of necessary materials, documentation, and capacity for transaction completion.
• Verify equipment functionality, if applicable.
• Provide feedback on workflow and work received.
• Review transactions and related documents to confirm completeness, accuracy, and adherence to service levels and policies.

Requirements

• Data entry skills.
• Basic knowledge of standard operating procedures (SOP).
• Ability to manage multiple priorities and work efficiently.
• Understanding of operational functions and standard procedures.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role.
• Preferred skills include data entry, process improvements, risk mitigation strategies, standard operating procedure (SOP), and work processes.
• Competencies such as accuracy and attention to detail, managing multiple priorities, operational functions, and standard operating procedures are beneficial.
• No formal education or significant experience is required, but prior experience is not excluded.

Skills

• Data Entry
• Process Improvements
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)
• Work Processes

Benefits

• Medical/Prescription Drug Coverage
• Dental and Vision Options
• Employee and Spouse/Child Life Insurance
• Short and Long-Term Disability Protection
• 401(k) with PNC Match
• Pension and Stock Purchase Plans
• Dependent Care Reimbursement Account
• Back-Up Child/Elder Care
• Adoption, Surrogacy, and Doula Reimbursement
• Education Assistance
• A robust wellness program with financial incentives

Pay

Base Salary: $30,000.00 – $50,000.00
Salaries may vary based on geographic location, market data, and individual skills, experience, and education.

Schedule

Sunday - Thursday, 6:00 AM - 2:30 PM

Benefits

• Medical/Prescription Drug Coverage
• Dental and Vision Options
• Employee and Spouse/Child Life Insurance
• Short and Long-Term Disability Protection
• 401(k) with PNC Match
• Pension and Stock Purchase Plans
• Dependent Care Reimbursement Account
• Back-Up Child/Elder Care
• Adoption, Surrogacy, and Doula Reimbursement
• Education Assistance
• A robust wellness program with financial incentives

Disability Accommodations

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.