Lockbox Processor

About the role

MediaNews Group is looking for a detail-oriented Lockbox Processor to join our team. The Lockbox Processor ensures the accurate and timely handling of customer payments by preparing and processing transactions according to strict account specifications and security standards. This is a vital role for someone who takes pride in high-precision work and thrives in an environment where every detail counts. Please Note: This role is onsite in Willoughby, Ohio.

Responsibilities

• Receive, sort, and scan/process all classes of United States Postal Service (USPS) mail
• Capture, check, and document images utilizing high-speed imaging equipment
• Prepare documents for efficient processing, ensuring that all necessary materials and capacity are available to complete each transaction
• Verify that all equipment is fully operational
• Maintain consistent productivity and quality levels to meet department goals
• Clean and maintain office equipment and scanner
• Lift heavy boxes, files, or paper as needed
• Test imaging software and system updates as needed
• Provides exceptional customer care with a friendly, professional, and cooperative attitude
• Adheres strictly to all safety procedures and business guidelines

Qualifications

• 1+ year(s) of business experience
• A high school diploma or GED (required), while an Associate’s degree is preferred

Skills

• Ability to read and understand written instructions (including process, policy and procedures manuals) and correspondence
• Proficiency in organizing thoughts and delivering clear verbal and written communications to all levels within the organization
• The skill set to identify and communicate technical problems to IT staff for swift system resolution
• High interpersonal skills, diplomacy, and a naturally customer-focused mindset
• A strong ethical foundation, which is essential for handling sensitive financial data
• Desire for accuracy and a proactive approach to identifying process improvements

Benefits

In addition to your salary, the Company offers eligible employees a variety of benefits including medical, dental, life and disability insurance, 401k, as well as paid time off and select paid holidays (all benefits are based on eligibility). For more detailed information, see www.mymedianewsgroup.com.

Pay

The hourly range is $15.00 - $16.50 + a one‑time $500 sign on bonus. Pay is based on several factors including but not limited to geographic location, education, work experience, time in role, certifications, etc.