Lockbox Process Specialist II

About the role

Work Location: Mount Laurel, New Jersey, United States of America. The Payments & Deposit Operations Representative I provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for the Operations function. Communicates with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes. Shift is Wednesday, Friday, Saturday 7:30am‑4:00pm.

Responsibilities

• Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
• Identifies opportunities to improve service delivery
• Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interacts with partners by responding to requests in an effective and timely manner
• Uses effective relationship skills when communicating with partners/colleagues/customers
• Completes assigned workload to meet SLA requirements for service and productivity
• Understands and applies operating policies and procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Supports the timely and accurate completion of business processes and procedures
• Escalates non-standard or high-risk activities as necessary
• Supports and participates in process improvement opportunities
• Ensures necessary due diligence to support the accuracy of all transactions/activities
• Be knowledgeable of and complies with Bank Code of Conduct
• Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment
• Supports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideas
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up to date about all relevant or useful information related to day-to-day activities
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for function and the bank, both internally and/or externally

Requirements

• High School diploma
• Physical requirements: Domestic Travel – Occasional; International Travel – Never; Performing sedentary work – Continuous; Performing multiple tasks – Continuous; Operating standard office equipment - Continuous; Responding quickly to sounds – Occasional; Sitting – Continuous; Standing – Occasional; Walking – Occasional; Moving safely in confined spaces – Occasional; Lifting/Carrying (under 25 lbs.) – Occasional; Lifting/Carrying (over 25 lbs.) – Never; Squatting – Occasional; Bending – Occasional; Kneeling – Never; Crawling – Never; Climbing – Never; Reaching overhead – Never; Reaching forward – Occasional; Pushing – Never; Pulling – Never; Twisting – Never; Concentrating for long periods of time – Continuous; Applying common sense to deal with problems involving standardized situations – Continuous; Reading, writing and comprehending instructions – Continuous; Adding, subtracting, multiplying and dividing – Continuous

Pay

$22.00 - $27.75 USD

Schedule

Hours: 20 per week. Shift: Wednesday, Friday, Saturday