Lock Desk Associate

Responsibilities

• Monitor the Lock Desk Inbox, provide professional and timely responses to broker, seller, sales and any other internal or external parties inquiries and pricing questions
• Act as an internal and external resource for any pricing issues
• Aid in providing Reports as needed
• Registration of Bulk Trades, and the maintenance of bulk loan trade confirmations
• Ensure that Broker and Seller price negotiations are properly implemented and maintained
• Complete additional projects & responsibilities as assigned that contribute to the growth & well-being of the company.

Requirements

• High school diploma or equivalent
• Minimum of 1 years’ experience in the origination and/or secondary mortgage market with hands on experience in loan pricing
• Good understanding of mortgage banking origination practices and secondary market loan sales and securitization
• General understanding of the mortgage origination process, the secondary mortgage market, whole loan sales and securitization and mortgage servicing
• Working knowledge of Microsoft Office, specifically excel knowledge, is critical
• Strong negotiation, communication, and interpersonal skills with ability to identify and provide resolution to conflicts and discrepancies
• Ability to independently complete multiple time-sensitive tasks with minimal supervision
• Ability to work both independently and collaboratively within a small team environment
• Willingness to learn and grow through additional opportunities

Qualifications

• Strong analytical skills and experience with originations and/or secondary mortgage market transactions

Skills

• Mortgage Pricing & Secondary Market Knowledge
• Analytical Problem Solving
• Attention to Detail
• Customer Service & Relationship Management
• Organizational & Time Management
• Process Improvement & Technical Aptitude

Benefits

• Competitive compensation package, including base salary and performance-based bonus opportunities
• 401(k) plan with 100% company match up to 4%
• Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
• Generous paid time off: 20 days PTO, company holidays, and sick time
• Paid parental leave
• Company-paid life insurance and disability coverage
• Employee Assistance Program (EAP): mental health, financial, and wellness support
• Professional development: tuition reimbursement and growth opportunities
• Commuter and transit benefits