Lock Desk Analyst

About the role

Averra Financial is seeking a detail-oriented Lock Desk Analyst to support daily mortgage pricing and rate-lock operations within our wholesale lending business. This position is responsible for analyzing and processing rate-lock requests, reviewing pricing and loan-level information for accuracy, monitoring lock activity and expirations, researching discrepancies, and supporting internal teams and mortgage broker partners. The ideal candidate has a strong understanding of mortgage lending and rate-lock procedures, analytical and problem-solving skills, and the ability to manage time-sensitive requests while maintaining pricing accuracy and providing responsive service.

Responsibilities

• Process, review, and maintain mortgage rate-lock requests in accordance with established policies, pricing guidelines, and operational procedures.
• Verify loan details, lock terms, expiration dates, and other applicable information for accuracy and completeness.
• Process lock extensions, relocks, cancellations, renegotiations, and other lock-related changes in accordance with company guidelines and applicable investor requirements.
• Analyze loan scenarios and pricing information to identify discrepancies, research issues, and escalate exceptions or approvals as appropriate.
• Respond to inquiries from mortgage brokers, Account Executives, Sales, Loan Operations, and other internal stakeholders regarding rate locks, pricing, and lock status.
• Monitor lock expirations and pending requests to support timely processing and minimize avoidable errors or missed deadlines.
• Maintain accurate and complete documentation of lock activity, pricing adjustments, approvals, and related communications.
• Assist with daily reporting, pipeline monitoring, reconciliation, and identification of lock-related discrepancies or trends.
• Follow established controls, approval requirements, and applicable compliance procedures.
• Collaborate with cross-functional partners to resolve issues and improve the efficiency and consistency of lock desk operations.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Previous experience in mortgage lending, mortgage operations, rate-lock processing, pricing, or a related financial services function.
• Strong attention to detail and demonstrated ability to maintain accurate records.
• Effective written and verbal communication skills.
• Ability to analyze information, manage multiple requests, prioritize time-sensitive work, and meet established service-level expectations.
• Proficiency with Microsoft Office applications and the ability to learn mortgage lending systems and pricing platforms.
• Ability to work on-site during established business hours.

Qualifications

• Experience supporting a wholesale mortgage lender or working directly with mortgage brokers.
• Familiarity with mortgage rate sheets, loan-level pricing adjustments (LLPAs), lock periods, extensions, relocks, and renegotiations.
• Experience with a loan origination system (LOS), product and pricing engine (PPE), or mortgage lock desk platform.
• Experience working with Non-QM mortgage products and investor-specific guidelines.
• Experience working within established turnaround times and service-level agreements.

Skills

• Accuracy and attention to detail
• Analytical thinking and problem-solving
• Customer service and broker support
• Organization and time management
• Clear communication and collaboration
• Accountability and follow-through
• Adaptability in a deadline-driven environment

Work Environment

This is an on-site position based at Averra Financial's Plano, Texas office. The role requires regular collaboration with internal departments and may involve managing a high volume of time-sensitive requests during periods of market volatility or elevated loan activity. The position primarily involves desk-based work, computer use, telephone communication, and sustained attention to electronic records and operational workflows. Reasonable accommodations will be provided as required by applicable law.