Location Support Specialist

About the role

The Location Support Specialist is a customer-facing team member who provides superior service by stocking and managing vendor-managed inventory on site at various locations. The role ensures that vendor-managed inventory areas are clean, safe, organized, and labeled correctly, and that physical inventory levels are accurately reflected in the vendor-managed inventory software.

Responsibilities

• Receives and stocks weekly and emergency replenishment shipments.
• Inspects weekly replenishment shipments to ensure correct quantities and products have arrived on site.
• Completes inventory cycle counts on a weekly or quarterly basis to ensure accurate inventory levels are reflected in the vendor-managed inventory software.
• Maintains vendor-managed inventory areas that are clean, safe, organized, and labeled accurately according to company standards.
• Resolves on-site customer issues promptly and accurately to retain and promote customer loyalty.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve issues that arise on-site.
• Interacts effectively and efficiently with customers (face-to-face) to discuss their on-site needs and forwards these needs to the sales team to fulfill.
• Communicates regularly with the sales team and customer as needed.
• Takes personal ownership for meeting established individual and team metrics and company standards.
• Completes administrative tasks on non-scheduled stock days (up to 2 hours per week).
• Indirectly responsible for product quality.
• Performs other duties as assigned.

Requirements

• High school diploma or GED is required.
• 2+ years of customer service experience is required.
• Inventory management experience is preferred.
• Must be at least 18 years old.
• Must have a reliable mode of transportation.
• Must be willing to travel to customer sites in the designated area.
• Must pass a background clearance and drug screening.
• Effective communicator, comfortable interacting with customers and the sales team in a professional manner in person, over the phone, and via email.
• Must be computer literate and able to navigate required software programs, including Microsoft Teams and Microsoft Outlook.
• Stockroom experience is preferred.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.