Location Support Specialist

Description

The Location Support Specialist is a customer-facing team member who provides superior service by stocking and managing vendor managed inventory on site at various locations. The Position is part-time, approximately 10-13 hours per week, with additional 2-3 admin hours weekly.

Essential Duties, Functions and/or Responsibilities

• Receives and stocks weekly and emergency replenishment shipments
• Inspects weekly replenishment shipments to ensure correct quantities and products have arrived on site
• Completes inventory cycle counts on a weekly or quarterly basis to ensure accurate inventory levels are reflected in our vendor managed inventory software
• Maintains vendor managed inventory areas are clean, safe, organized, and labeled accurately according to company standards
• Resolves on-site customer issues promptly and accurately in a manner that will retain and promote customer loyalty
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve issues that arise on-site
• Effectively and efficiently interacts with customers (face to face) to discuss their on-site needs and forwards these needs to the sales team to fulfill
• Communicates regularly with the sales team and customer as needed
• Takes personal ownership for meeting established individual and team metrics and company standards
• Completes administrative tasks on non-scheduled stock days (Up to 2 hours per week)

Qualifications

• High school diploma or GED is required
• 2+ years of Customer Service is required
• Inventory Management experience is preferred
• Must be at least 18 years old
• Must have a clean driving record as you will be driving a Hisco delivery vehicle
• Must be willing to travel to customer sites in the designated area
• Must pass a background clearance and drug screening
• Effective communicator, comfortable interacting with customers and the sales team in a professional manner in person, over the phone, and email
• Must be computer literate and able navigate required software programs including Microsoft Teams and Microsoft Outlook
• Stockroom experience is preferred

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.