Location Support Specialist

The Location Support Specialist is a customer-facing team member who provides superior service by stocking and managing vendor-managed inventory on-site at various locations. This role ensures vendor-managed inventory areas are clean, safe, organized, and labeled correctly while maintaining accurate inventory levels in the vendor-managed inventory software.

Responsibilities

• Receives and stocks weekly and emergency replenishment shipments.
• Inspects weekly replenishment shipments to ensure correct quantities and products have arrived on-site.
• Completes inventory cycle counts on a weekly or quarterly basis to ensure accurate inventory levels are reflected in the vendor-managed inventory software.
• Maintains vendor-managed inventory areas to be clean, safe, organized, and labeled accurately according to company standards.
• Resolves on-site customer issues promptly and accurately to retain and promote customer loyalty.
• Works effectively with others in a team environment to accomplish organizational goals and identify/resolve on-site issues.
• Interacts with customers (face-to-face) to discuss their on-site needs and forwards these needs to the sales team.
• Communicates regularly with the sales team and customers as needed.
• Takes personal ownership for meeting established individual and team metrics and company standards.
• Completes administrative tasks on non-scheduled stock days (up to 2 hours per week).
• Indirectly responsible for product quality.
• Performs other duties as assigned.

Requirements

• High school diploma or GED is required.
• 2+ years of customer service experience is required.
• Inventory management experience is preferred.
• Must be at least 18 years old.
• Must have a reliable mode of transportation.
• Must be willing to travel to customer sites in the designated area.
• Must pass a background clearance and drug screening.
• Effective communicator, comfortable interacting with customers and the sales team professionally in person, over the phone, and via email.
• Computer literate and able to navigate required software programs, including Microsoft Teams and Microsoft Outlook.
• Stockroom experience is preferred.
• Must be authorized to work in the U.S. without sponsorship (TestEquity does not sponsor applicants for work visas).

Physical Requirements

• Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.