Location Operations Manager

What The Job Looks Like

Before the doors open, your job is to get ready: learning the Saltbox playbook, standing up your systems, and building the team you'll lead.

Once you're open, most days you're close to the floor and close to your members. You review the numbers that tell you how the location is really doing, walk the space, and coach your Lead and team through the situations that need someone with authority in the room.

Your time goes to the decisions and conversations that move occupancy, retention, and team performance, and to building the systems that hold the standard even when you're not looking.

How We Measure Success

• The location opens on time and on standard, team hired, trained, and ready before the doors open.
• Occupancy ramps to target after opening, with a clear plan any time it dips.
• Member retention meets or exceeds target, churn risk is caught early rather than explained after the fact.
• Revenue and budget land within plan, with labor and supply spend inside parameters.
• Weekly performance reviews happen on cadence, and issues reach your Market Leader before they escalate.
• The location passes operational-standard audits, and your Lead can hold the standard without you in the room.
• Member escalations are resolved at the location without routinely traveling up.

Who Thrives Here

• You're energized by building something from scratch, not intimidated by a blank page.
• You think in outcomes, not activities, and would rather own the result than work a task list.
• You lead through your team, developing people instead of doing their jobs for them.
• You stay calm and clear in the conversations that need authority: hard feedback, escalations, and tough calls.
• You're close to your members and genuinely care whether their businesses succeed.
• You hold a high standard and earn trust while doing it.

What You Bring

• You use AI in your daily management work, performance reviews, member escalations, weekly recaps, and you actively get your team using it too.
• 3+ years managing a physical location or operations environment, you know how to run a building and lead a team through it.
• A business ownership mindset, you think in outcomes and hold yourself to the numbers.
• A strong people developer, you grow the people around you and know the difference between developing and doing.
• Member and customer relationship skills, you handle the conversations that take experience, empathy, and authority.
• A clear, direct communicator, your team knows where they stand and your Market Leader is never surprised.
• Operational instincts, you spot patterns, find root causes, and fix things at the system level.
• Comfortable with financial basics, you understand what occupancy, labor cost, and margin mean for your location's health.
• Comfortable with tools like Slack, Rippling, Pulse, and operational reporting platforms, and willing to adopt new ones as we grow.

What We Offer

• Medical coverage, 100% covered for two Aetna plans, or a low premium for PPO
• Dental and vision covered at 100%
• 401K plan options
• Company-paid long-term and short-term disability and life insurance
• Paid holidays, vacation time, sick time, and paid parental leave
• Learning and professional development budget

How We Work With AI

AI is part of how we work at Saltbox. Every role here is expected to use AI tools as part of daily work, not as a novelty, but as a real lever for doing the job better. We invest in protected time, training budget, and a peer community to support that growth, and we expect every team member to lean in.

Application Information

Saltbox is excited to offer a full-time salaried position for our new Elmhurst, IL location, with a base pay range of $68,000 to $76,000 per year. If you're looking for the chance to open and run a brand-new Saltbox location from day one, and set the standard for a whole new market, we want to hear from you. Apply today and become part of the Saltbox team. Learn more at www.saltbox.com.