Location Manager

The Kendall Group is comprised of eight divisions with 75+ locations in ten states, serving the Electrical, Automation, Pipe, Valve, Fitting, Steam, Lighting, Industrial Controls, and Instrumentation industries. As a 100% employee-owned company, Kendall offers a rewarding career where you will own part of the company and your future. With over 60% of associates having more than 5 years of tenure and 40% exceeding 10 years, Kendall values and supports its employees, ensuring your ideas are heard and your voice matters.

About the role

Reporting to the General / Territory Manager, the Location Manager is responsible for total branch performance in accordance with company policy and procedures, including customer satisfaction, operations, store profitability, and staff management and development.

Responsibilities

• Meet internal and external customer requirements for product delivery and service
• Define fiscal responsibility and accountability for the location
• Set and achieve goals and objectives for the location
• Manage and direct staff performance and outcomes
• Lead company Quality and Service Excellence initiatives
• Other duties as assigned

Requirements

• 2 years of customer service, sales, and management experience
• High School Diploma
• Prior experience with Microsoft Office Suite
• Excellent organizational skills, ability to multitask, and shift priorities as needed
• Strong cross-functional collaboration and internal/external customer service
• Ability to communicate effectively at all organizational levels, with excellent negotiation, presentation, and interpersonal skills
• High degree of discretion when handling sensitive and confidential information
• Proven mentoring, coaching, and people management skills
• Ability to see, talk, and hear
• Frequent sitting, driving, and getting in and out of a vehicle
• Ability to lift, move, and carry up to 50 lbs
• Ability to stand, walk, push, pull, reach, twist, climb stairs, use step ladders, bend, stoop, crouch, and kneel for extended periods
• Must have a good driving record and a dependable vehicle for customer visitation and offsite work activities

Preferred Qualifications

• 3+ years of customer service, sales, and management experience
• Knowledge of the electrical industry

Work Environment

• Exposure to varying temperature conditions
• Noise level consistent with a manufacturing environment

Competencies

• Service Excellence
• Results and Action-Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Developing Talent
• Managerial Courage
• Organizational Savvy
• Strategic Ability
• Inspiring and Motivating Others