Location Manager

About the role

The Location Manager serves as the operational and cultural leader for their assigned Dermacare clinic(s), accountable for day-to-day performance, team leadership, and the consistent delivery of a high-quality, patient-centered MedSpa experience.

Responsibilities

• Oversee all daily MedSpa location operations, ensuring efficient workflows, smooth patient flow, and adherence to Dermacare standards.
• Ensure the clinic is consistently prepared to deliver a luxury-level patient experience, including readiness of staff, treatment rooms, supplies, and systems.
• Monitor operational performance and address issues proactively to minimize disruptions and maintain service excellence.
• Serve as the primary onsite operational decision-maker, escalating concerns appropriately to Regional Director when needed.
• Champion and cultivate a positive, inclusive, and professional work environment rooted in collaboration, accountability, and mutual respect.
• Provide daily leadership presence, guidance, and support to front office, clinical support, and ancillary staff.
• Coach, mentor, and develop team members through regular feedback, check-ins, and performance discussions.
• Partner with Regional Director and People Operations to support hiring, onboarding, training, performance management, corrective action, and employee relations as needed.
• Lead and facilitate regular team meetings and huddles focused on communication, alignment, and continuous improvement.
• Develop, manage, and optimize team schedules to align staffing levels with patient demand, provider availability, and business needs.
• Ensure appropriate coverage across all operating hours while balancing labor efficiency and employee well-being.
• Monitor attendance, timekeeping, schedule adherence, and time off usage in compliance with company policies and California labor requirements.
• Drive clinic revenue growth through proactive sales leadership, performance coaching, and accountability.
• Support lead generation efforts and ensure consistent follow-up within the Patient Journey process.
• Collaborate with the Brand Manager to set and execute location-specific revenue and growth goals.
• Identify local market opportunities to expand clinic reach and increase patient acquisition.
• Oversee inventory control for skincare products, injectables, medical supplies, and office materials.
• Maintain accurate inventory levels to support patient care while minimizing waste, expired products, and unnecessary costs.
• Coordinate ordering, receiving, and reconciliation of inventory in accordance with established processes.
• Partner with leadership and vendors as needed to support new products, services, and initiatives.
• Support onboarding and ongoing training for new and existing team members, ensuring clarity of role expectations and Dermacare standards.
• Facilitate or coordinate professional development opportunities, skill-building sessions, and operational training.
• Ensure timely, clear, and consistent communication across the clinic and with regional leadership.
• Ensure all team members complete required AP Academy trainings, including annual compliance trainings, accurately and by assigned due date.
• Reinforce compliance with policies, procedures, HIPAA, and applicable state and federal regulations.
• Partner closely with the Patient Care Coordinator to align operational execution with sales, conversion, and patient experience goals.
• Collaborate with providers to support efficient clinic flow, patient readiness, and a cohesive care team environment.
• Work with regional Marketing and AP support leadership on strategic initiatives, process improvements, and clinic-level projects.
• Provide feedback and insights from clinic operations to support continuous improvement and informed decision-making.

Qualifications

• Minimum of 3 years of management experience, preferably in MedSpa, aesthetics, healthcare, or a related service-based environment.
• Demonstrated experience leading teams, managing operations, and driving performance.
• Strong communication, organization, and problem-solving skills.
• Ability to deliver and receive feedback effectively.
• Proficiency with scheduling systems, inventory tools, and clinic management software.