LOCAL VETERANS EMPLOYMENT REPRESENTATIVE

Job Summary

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) seeks an experienced and highly motivated individual to serve as a Local Veterans Employment Representative (LVER) with the Workforce Solutions Administration (WSA). This position engages, advises, prepares, and matches job seekers with Arizona businesses and assists businesses in meeting their workforce needs.

Essential Duties and Responsibilities

• Assess Skills, Abilities, Work History, Employment Barriers, and Career Interests
• Retention Follow-Up
• Develop Employment Plans
• Determine Eligibility for Services
• Provide Information on Labor Market, In-Demand Industries, and Occupations
• Identify and Coordinate with Formal and Informal Resources to Remove Barriers, Develop Skills, and Achieve Employment
• Perform Outreach and Case Management Functions
• Engage, Assess, Advise, and Assist Arizona Businesses in Meeting Their Workforce Needs Through On-Site Employer Visits
• Provide Information on Labor Market, In-Demand Industries, and Occupations
• Use Databases to Register, Refer Job Seekers, Enter Job Orders, Document Job Seeker & Employer Relationship Management, Complete and Maintain Accurate Records and Reports for Performance and Reporting Requirements in Accordance with Quality and Quantity Standards Mandated by Various Laws, Rules, and Federal Regulations
• Provide Customer Service, Program Information to Job Seekers, Colleagues, and the Business Community, Maintain Positive Working Relationships with Local Partners, Community Organizers, and Other Agency Personnel, Resolve Customer Issues and Complaints, Utilize Veteran Priority of Services (VPOS) for Veteran Clients (As Applicable)

Knowledge, Skills & Abilities (KSAs)

• Effective Recruitment, Retention, and Workforce Development Methodologies Applicable to Businesses
• Social, Cultural, and Economic Conditions That Impact the Populations and Area(s) Served
• Special Needs of Minority Groups and Disadvantaged Persons
• Research, Data Gathering and Interpretation, and Problem-Solving Techniques
• Event Planning and Management, Including Communication and Collaboration with Key Partners

Skills

• Customer Service, Teamwork, Collaboration, and Interpersonal Communication
• Written and Verbal Communication, Including Public Speaking and Presenting
• Adapting to Changing Circumstances, Staff and Clients Needs, and Work with Interruptions
• Proficiency with Microsoft Office, Google, Database Systems, and Computers