Workplace Benefits Representative

Job Title: Workplace Benefits Representative Contract Duration: 6 months, possible extension/conversion Location: Chicago, IL / Columbia, SC Work Arrangement: Onsite (some Saturday hours may be required) Summary The Workplace Benefits Representative role supports the contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to: Responsibilities Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environmentAssume ownership and timeliness in handling callers requests in an efficient, accurate and professional mannerQuickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiriesMaintain performance and quality standardsAnalyze information to make appropriate decisions and solve problems, while maintaining a positive phone experienceAbility to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customersWork collaboratively with team members, and business partners to provide a positive customer experience for our callerAbility to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as neededAssist with special requests as needed.Complete additional tasks and other projects/duties as assigned Qualifications Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.1-2 years experience of Insurance backgroundCustomer- focused mindset and dedication to providing exceptional service to employeesPrevious experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!Outstanding, effective, and service focused communication skills, both verbal and writtenProficient in computer skills, multi-application navigation and multi-taskingAccepts accountability