LOCAL VETERANS EMPLOYMENT REPRESENTATIVE

About the role

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. DES is seeking an experienced and highly motivated individual to join our team as a Local Veterans Employment Representative (LVER) with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment and recruitment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to get a job, maintain or strengthen current employment, or build a sustainable career; and assist Arizona businesses in meeting their workforce needs. This position acts as the voice of the business customer by supporting employment counselors and career advisors with an understanding of current and emerging workforce needs to effectively prepare and match job seekers with the business client's employment opportunities. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means within Northeastern Arizona's rural counties, excluding Maricopa and Pima counties. This position will be required to utilize a business methodology that drives continuous improvement.

Responsibilities

• Perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determining eligibility for services; providing information on labor market, in-demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve employment.
• Provide a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs utilizing on-site employer visits; providing information on labor market, in-demand industries, and occupations.
• Use databases to register, refer job seekers; enter job orders; document job seeker and employer relationships management; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules, and federal regulations.
• Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizers, and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of services (VPOS) for veteran clients (as applicable).

Qualifications

Knowledge of:

• Effective recruitment, retention, and workforce development methodologies applicable to businesses
• Social, cultural, and economic conditions that impact the populations and area(s) served
• Special needs of minority groups and disadvantaged persons
• Basic research, data gathering and interpretation and problem-solving techniques
• Event planning and management, including communication and collaboration with key partners

Skills in:

• Customer service, teamwork, collaboration, and interpersonal communication
• Written and verbal communication, including public speaking and presenting
• Adapting to changing circumstances, staff and clients needs, and work with interruptions
• Proficiency with Microsoft Office, Google, database systems, and computers

Ability to:

• Learn and apply applicable Federal and State laws, regulations and procedures, to include Department of Labor (DOL), DES, Department of Corrections, and Department of Administration rules, policies, and procedures

Pay

$23.1011/hourly ($48,050.28 annually) | Grade: 18

Location

20 East White Mountain Boulevard, Pinetop Lakeside, Arizona 85929