Local Operations Supervisor

About the role

We are seeking a Local Operations Supervisor to oversee and develop the local operations team. The role reports to the Assistant General Manager and involves managing daily operations, training, and supporting management.

Responsibilities

• Confirm daily routes and ensure Local Delivery Drivers are available
• Oversee Pickup Counter Associates and assist with customer assistance
• Communicate with Local Delivery Drivers during their routes
• Work with the Customer Service Team in Slack
• Schedule new orders into WorkWave
• Ensure vehicles are functioning and up-to-date for maintenance
• Oversee waves, replenishment, picking, and packing
• Communicate departmental personnel issues to the General Manager
• Collaborate with the General Manager on hiring, training, and disciplinary actions

Requirements

• High school diploma or GED equivalent
• Ability to push/pull up to 60 pounds independently
• Standing and walking for up to 8-10 hours, up to 20,000 steps per day
• 1-2 years of leadership experience in a fulfillment, warehouse, or distribution environment
• Proven experience in overseeing operations, training, and achieving departmental goals
• Working knowledge of WMS, RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe work environment
• Direct fleet, transportation, routing, or delivery management experience
• Gig platform familiarity

Preferred Qualifications

• Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
• Familiarity with performance management, including conducting feedback sessions and supporting employee development

Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid life insurance and long-term disability
• Discounted auto, home, and pet insurance programs
• Flexible Spending Account (FSA)
• Confidential mental health, financial planning, and legal support through EAP
• $750 annual professional development budget
• LinkedIn Learning membership
• Company rewards and recognition program
• Opportunities for career growth through merit and bonus opportunities, training, internal mobility, and professional development budget
• Donation drives, employee-nominated contributions, and support for non-profit organizations
• Annual feedback groups, regular 1:1 check-ins, and employee listening initiatives