Local Delivery Coordinator
Our Commitment to Inclusion & Equity
At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace. We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.
About the role
We are seeking a Local Delivery Coordinator to assist our customers working from our distribution center in South River, NJ. The Coordinator's primary responsibility is to accurately enter customer orders for shipment and provide timely information to our Customer Service and Sales teams.
Responsibilities
- Enter customer “Door to Door” and “White Glove” orders using the appropriate carrier’s website according to Wine Enthusiast's routing guide.
- Contact multiple carriers to coordinate the pick up schedule for LTL shipments based on volume.
- Affix labels and inspect all outbound freight.
- Act as a liaison between the sales department and customer service departments to handle all special order customer requests and complete customer cancellations.
- Enter Business to Business LTL orders as per each partner’s routing specifications, including Costco, BBB, Home Depot, Best Buy, etc.
- Utilize FedEx Ship Manager to enter Third Party orders and provide daily tracking updates as needed.
Qualifications
- Prior customer service experience
- Strong multi-tasking and organizational skills
- Ability to work in a high-demand environment with minimal supervision
- Excellent interpersonal and communication skills
Benefits
- Unlimited PTO
- Full Medical, Dental, and Vision benefits
- 401(K) Match
- Flexible Work Environment
- Pet Discount Plans
- Employee Discount
- Flexible Schedule
- Dynamic and Collaborative work culture