Local Collections Specialist 2

Responsibilities

• Contact all delinquent accounts in queue by telephone and/or email each week and obtains commitment for payment or processes checks by phone.
• Apply telephone and/or email collection skills to obtain payment and identify and resolve problems.
• Update and maintain collection system notes and contacts, documenting all collection efforts and problem resolutions.
• Analyze spreadsheets within Excel, to include performing basic calculations to address disputes and non-payments.
• Arrange and maintain payment plans as needed to bring accounts current.
• Utilize resources necessary to obtain customer information, and consistently follow up on all assigned accounts.
• Compile written communication to internal and external customers while abiding by email etiquette guidelines set forth by the Company.
• Collaborate with customer service associates to resolve problems that are causing freight charges to remain unpaid.
• Strive to establish effective communications and working relationships with customers as well as Support Center and field personnel.
• Work on special projects assigned by management.
• Provide weekly and monthly updates to management as requested and/or required.
• Make shared decisions regarding the negotiation of credit extensions.
• Interact with customers, Account Managers, and Service Center Managers on a daily basis.

Requirements

• A High School Diploma or GED.
• Two years of experience in collections or a related field.
• Previous experience in the transportation industry is preferred.