Local Account Manager

Duties

• Strengthen relationships with assigned accounts.
• Maintain and grow revenue of assigned accounts.
• Understand customers’ business, strategy, and our role.
• Build unity between Expeditors’ (product, management and operations team) and the customer.
• Penetrate organizational structure of assigned accounts and develop relationships at all levels throughout the organization - beyond the main point of contact.
• Communicate service issues and drive issue resolution - both internally and externally.
• Ensure customer satisfaction and follow-up - action items maintained and updated weekly for follow up items.
• Ensure that a functioning and agreed upon invoicing and payment process is in place.
• Aid with accounting collections when needed.
• Manage client profiles for each account.
• Create process maps to understand material and information flow.
• Maintain accurate account data - record meeting notes and follow-up/action items on a weekly basis.
• Meet face to face with customers on a regular basis to maintain customer information and satisfaction.
• Maintain retention meeting and review requirements - proactively plan meeting and review schedule.
• Provide technical updates and systems demos to LAM accounts.
• Collect, evaluate and present data analysis to customers at all levels within their organization.
• Manage Business Performance Reviews for accounts.
• Identify growth opportunities business within existing accounts.
• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Assist, and if needed, spearhead problem resolution for issues outside of local branch.

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Experience in business development preferred
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office
• Strong presentation skills
• Strong leadership skills
• Proven project management skills
• Strong analytics skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect
• Ability to travel in accordance with company policy