Local Account Manager

About the role

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Responsibilities

• Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s).
• Continually seek opportunities for service enhancement and improved tactical management.
• Increase our share of customer business on an annual basis.

Exceptional Customer Service

• Exceeds customer expectations by anticipating, understanding and meeting needs.
• Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
• Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

Job Execution

• Consistently completes quality work that matches job expectations.
• Is committed to operational excellence and continuous improvement for own job function and across the network.
• All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability

• Consistently meets deadlines.
• Is punctual and can be relied on for planning purposes.
• Is organized, manages own time effectively and can prioritize.

Culture

• Displays and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

• Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.
• Completes required training in a timely manner with minimal reminders.
• Pursues professional development goals for self, including participating in a development plan as appropriate.

Business Development

• Uses business acumen and strategic thinking with an ability to plan and execute effective and ongoing needs assessments; identify strategic improvement and value creating opportunities in line with both customers' supply chain objectives and business goals and Expeditors' initiatives; collaborate to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits; and leverage customer knowledge and relationships to influence positive outcomes.

Customer Management

• Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted partner status.
• Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.

Customer Ecosystem Expertise

• Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.

Business Intelligence

• Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting.

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk
• Travel independently to off-site locations

Qualifications

• University / College degree or equivalent business qualifications.
• Proven work experience in business development
• Proficient in MS Office and CRM Software
• Ability to define, develop and document business processes and procedures
• Strong presentation skills
• Strong analytical skills
• Proven problem solving and interpersonal skills
• Excellent PC skills including word processing, presentation and spread sheet programs.

Additional Information

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• The position pays $50,000-$60,000 + commission per year based on education and experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Application Instructions

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply.