Lobby Host | Front Desk Agent

About the role

Arlo Hotels is seeking a dynamic Lobby Host to join their team in Miami. This position is part of the Front Desk team and is responsible for creating a memorable guest experience through check-in and out services, luggage assistance, and general guest interaction.

Responsibilities

• Treat guests with courtesy and respect in various situations
• Connect with guests daily, providing exceptional customer service and creating memorable experiences
• Respond promptly and professionally to guest complaints
• Report guest concerns or comments to the Front Desk Supervisor/Duty Manager
• Establish and develop long-term customer relationships, providing value and profitability
• Create an inviting atmosphere for guests
• Coordinate and multitask in an active environment
• Assist with summoning the third-party valet service to park guests’ vehicles
• Assist with summoning cabs for guests and clients
• Maintain eye contact with guests and use guests' names during conversations
• Greet and welcome guests, opening and holding doors for them
• Assist guests with kiosk check-in, entering information, correcting inaccuracies, posting charges, completing daily high balance checks, checking groups and tours in and out, selling the hotel, updating guest profiles, and escorting guests to their rooms
• Assist with luggage assistance, securing and storing luggage, retrieving luggage for departing guests, lifting luggage, and using bell carts to assist guests
• Escort guests to their rooms, familiarizing them with in-room facilities, conducting guest orientation, coordinating with Front Desk for room moves, and assisting with guest requests, errands, deliveries, and deliveries of packages
• Provide Concierge services to guests, investigating guest charges to resolve complaints, checking messages and mail, booking guest reservations, up-selling rooms, and assisting with guest luggage
• Balance cash daily, depositing received cash, ensuring all billing and paperwork are done in accordance with Accounting standards, and properly handling sensitive and confidential guest material and information
• Accept advance deposits for guests and post the advance to guests' accounts, making change, and balancing the personal and/or individual floating bank

Requirements

• Minimum of Hospitality, Retail, or Services-related industries experience preferred
• Able to stand for periods of time (up to 6 hours)
• Efficient in computer and typing skills
• Able to lift 50 lbs

Benefits

• Complimentary Parking
• 401(k) Match
• Paid Holidays
• Paid Time Off
• Medical, Dental, Vision insurance
• Free Meals
• Tuition Reimbursement
• Training & Development
• Great opportunities for career growth

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.