LOBBY ATTENDANT (FULL TIME)

About the role

Responsible for establishing a warm, welcoming, and professional atmosphere for all clients, recruits, customers and employees. The lobby attendant will assist with helping visitors and patients find their way around the hospital, coordinate transportation, and act as a liaison to the hospital staff.

Responsibilities

• Welcomes and acknowledges all guests
• Anticipates and addresses guests’ needs
• Assists guests in all guest service matters including concierge requests
• Escorts all high touch clients to their meeting destinations
• Promotes team work and quality service through daily communications and coordination with other departments
• Develops and maintains positive working relationships with others, and support team to reach common goals
• Ensures front desk work area is kept clean and in an orderly state at all times
• Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit
• Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times
• Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required
• Reviews and completes checklist throughout the day, checking with manager for additional assignments throughout the shift
• Uses designated chemicals, supplies, and equipment to ensure optimal cleanliness of assigned spaces, according to OSHA regulations and property requirements
• Performs other duties as assigned

Requirements

• Previous experience is preferred, but not required
• Experience in a client service / reception position
• Phone and computer skills including MS Office products (Word, Excel, PowerPoint, and Outlook)
• Effective verbal and listening communication skills
• Able to navigate to/from various locations throughout the facility
• Able to multi-task and work at a fast pace
• Physical ability to withstand frequent to prolonged walking, standing, pushing, pulling, and transferring patients
• May be required to complete and successfully pass a company provided CPR or BLS class

Working Conditions

• Some exposure to elevated degrees of high heat, noise, dust, dirt and/or areas requiring infection control
• Requires meeting deadlines for completion of work on a daily basis
• Must be able to work all hours, including weekends and nights, as necessary, in order to maintain facility at the appropriate and safe level

Schedule

Full time schedule. Days may vary; hours are between 6:00 am and 5:00 pm. More details upon interview.

Pay

$17.00 per hour to $19.00 per hour

Benefits

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer the following benefits: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

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