Lobby Attendant

Maintain Operations

Maintains lobby, elevators, stairways, hallways, and Front Desk area to assure they are clean, neat and free of all rubbish and debris.

Cleans and maintains public restrooms in a neat and orderly fashion to provide fresh and attractive facilities for guests. Restrooms must also be checked on once an hour to assure they remain neat and clean.

Cleans hotel offices to provide clean, neat and fresh work areas. Cleans locker rooms and other back of the house areas to maintain a clean, safe work environment.

Cleans from outside of hotel in order to provide a clean exterior to the hotel.

Reports any unusual or extraordinary problems to assure they are handled in a timely manner.

Adheres to scheduled work hours to assure proper coverage of work assignments.

Understands how to use and maintain floor cleaning equipment.

Acquires working knowledge of hotel and its facilities in order to provide proper information in response to guests' questions.

Participates in the overall Hotel Maintenance and cleanliness by reporting any deficiencies in equipment and facilities.

Contributes in minimizing guest complaints.

Customer Service

Ensure a professional attitude and proper attire when on property, ready to serve a guest at any time.

Respond to radio calls professionally and promptly.

Buff, wax and polish floors.

Vacuum, shampoo and remove gum spots from carpets as required.

Preserve excellent levels of internal and external customer service.

Provide two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.

Education and Experience

Minimum of one (1) year in Housekeeping position preferred

Minimum of High School education, post-high school education preferred

Knowledge, Skills and Abilities

• Ability to multi-task
• Ability to communicate effectively verbally and in writing
• Team player
• Ability to exceed expectations of guests
• Knowledge of cleanliness standards