Lobby and Public Space Attendant

About the role

The Equinox Golf Resort & Spa is a historic resort destination in New England, blending timeless charm with modern amenities. It attracts a diverse mix of leisure, corporate, and event guests, offering a dynamic and well-rounded hospitality experience.

Responsibilities

• Clean all public/shared spaces including lobby areas, soft seating areas, entrances, hallways, stairwells, restaurant areas, banquet spaces, employee and guest restrooms, and exterior public spaces.
• Sweep, vacuum, Swiffer, and mop floors to maintain high levels of cleanliness.
• Wipe down and sanitize all surfaces using appropriate chemical agents.
• Remove all waste in designated spaces.
• Maintain guest and employee restrooms by cleaning toilets, sinks, counters, removing waste, and restocking daily.
• Clean exterior public spaces such as patios, dust exterior lighting, collect bottles/glassware, and remove trash.
• Greet and interact with guests professionally and courteously, addressing guest requests and ensuring guest privacy.
• Handle lost and found items and report them to the front desk.
• Restock laundry carts and housekeeping closets daily, replenishing paper products and replacing used disposable items.
• Ensure heat/air conditioning is set to default temperature.
• Adhere to security procedures for guest room and master keys.
• Communicate with other departments regarding maintenance work orders and front desk issues.
• Assist guests with luggage, especially for large groups.
• Attend departmental meetings and training sessions as required.
• Aid in training new staff as requested.

Qualifications

• Professional cleaning experience preferred, but not required.
• Successful completion of a background check.
• Flexible availability to work weekdays and weekends.
• Strong communication, organizational, and problem-solving skills.
• Sincere enthusiasm for the role and cleanliness.
• Ability to prioritize, delegate, and respond in a timely manner.
• Able to work under pressure, multi-task, and maintain focus.