Lobby Ambassador

About the Role

As a Heartist® at Accor, you will join a global leader in responsible hospitality with over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. This role offers a supportive environment to grow, discover new professions, and pursue career opportunities worldwide while enjoying exclusive sector-specific benefits and recognition for your commitment. Your work will create meaningful, memorable experiences for guests, colleagues, and the planet.

Responsibilities

• Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Express genuine appreciation and provide a fond farewell to guests.
• Address all guest requests, problems, and needs at Rixos Hotels Egypt, focusing on satisfaction and finding effective solutions.
• Maintain a clean, hygienic, and professional appearance, including uniform and nametags, in compliance with company policies.
• Listen attentively to guests to understand their perspective and handle complaints effectively.
• Coordinate with all departments to ensure the flow of necessary information.
• Follow VIP procedures, greeting and bidding farewell to VIP guests.
• Monitor overall guest satisfaction during activities and in common areas, reporting observations to the Guest Relations Supervisor.
• Respond to guest inquiry forms, written suggestions, and complaints.
• Participate in training programs and departmental internal communication meetings.
• Promote environmental sustainability by predicting and mitigating activities or purchases that may harm the environment, participating in biodiversity protection initiatives, and sharing responsibilities to increase environmental awareness.
• Minimize consumption of resources (e.g., paper, printed materials) and implement waste reduction and proper disposal practices to reduce environmental pollution.
• Lead and educate staff on environmental best practices.
• Carry out responsibilities related to quality management systems implemented at the facilities.
• Perform all other duties assigned by managers and hotel management not specified in this description.