Loaner Specialist

Responsibilities

• Communicate daily with the sales field regarding product requests, billing resolution and other various inquiries.
• Generate customer orders, credits, debits, replenish and package Loaner inventory for outbound shipments.
• Facilitate discussion with internal departments, Sales leadership, and independent sales consultants to ensure that urgent customer needs are met.
• Perform cycle counts on Loaner inventory and execute inventory transactions in SAP to maintain accurate records.
• Prepare and complete documentation for billing, shipping, and discrepancy resolution.
• Receive and record customer complaints professionally and accurately.
• Understand all department metrics and goals to support and participate in process improvements.
• Provide exceptional internal customer support.

Qualifications

• A high school diploma required; an associates or bachelor’s degree preferred.
• Minimum of 1-2 years customer service experience required.
• High level of verbal and written communication skills supported by strong interpersonal skills and ability to work effectively within a close team structure.
• Must communicate with a positive and professional demeanor to maintain and improve customer relations.
• Computer literacy required and experience with MS Office suite preferred (Word, Excel, Outlook).
• Ability to work effectively under pressure, maintain composure and adhere to daily deadlines.
• Highly detail oriented with strong focus on quality assurance.
• Successful completion of Acumed Sales Rep Product Training Level 100 preferred, dependent on course availability.