Loan Specialist

Job Intro

At RMC, our Loan Sales Specialists fuel the company’s growth by actively listening to customers, identifying their financial needs, and delivering fast, friendly, and affordable lending solutions. This is a high-energy role where your sales performance, goal attainment, and customer impact directly drive your success. Our team members thrive in a competitive, results-oriented environment supported by continuous training, professional development, and clear career advancement pathways.

You are eligible for a monthly bonus. You are also eligible for promotion opportunities. We love to train our Loan Specialists into future Branch Managers!

All full-time team members have access to our medical, dental, vision and 401(k) benefits! Average pay range: $23-$26/ hour. Pay range only applies to California residents.

Why work at Regional?

Regional offers competitive pay! We do our best to show that we value our team members!

You will have promotion opportunities. We love to train our Loan Specialists into future Branch Managers!

All full-time team members have access to our medical, dental, vision and 401(k) benefits!

Average pay range: $23-$26/ hour. Pay range only applies to California residents.

In the Role, You Will:

• Drive sales performance by efficiently managing a dynamic workflow and meeting productivity targets, ensuring timely, high-quality service.
• Consistently exceed customer expectations by delivering ease, empathy, and encouragement—contributing directly to individual and branch revenue, conversion rates, and customer satisfaction goals.
• Develop and maintain strong customer relationships, guiding them through the loan lifecycle and presenting tailored financial solutions that support both customer needs and sales objectives.
• Own the full loan lifecycle, including repayment and collection activities, while maintaining accuracy, compliance, and operational excellence.
• Engage customers across multiple channels—phone, email, chat, and internal systems—to maximize outreach, connection, and sales opportunities.
• Demonstrate a goal-driven, achievement-focused mindset, consistently striving to exceed performance metrics and contribute to branch growth.
• Clearly educate customers on optional insurance products, ensuring they fully understand loan terms, features, and available benefits, supporting cross-sell and product penetration goals.

Minimum Qualifications

• A High School Diploma or Equivalent.
• Must pass drug screen, criminal and credit background checks.
• A Valid Driver’s License and access to a dependable automobile with liability insurance coverage.

Bilingual (Spanish) Preferred Qualifications

• Previous experience in Sales, Collections, or Customer Service, ideally in a goal-driven or commission-based environment.
• Bilingual (Spanish).

Working Conditions

• This position works in an office providing consumer loan products in person and over the phone.
• The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required.
• Overtime may be required on an as needed basis and is at the discretion of upper management.

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”).