Loaner Concierge

About the Role

Join the Tom Bush Family of Dealerships as a Service Loaner Concierge and play a vital role in ensuring exceptional customer service by managing our service loaner vehicles. You will be the primary point of contact for customers dropping off and picking up loaner vehicles, helping to create a seamless and positive experience during their service visit.

Why Join Us?

• Award-Winning Culture: Tom Bush Family of Dealerships has been named one of Jacksonville’s Best Places to Work for eight consecutive years.
• Stability & Growth: We are a locally owned, family-operated company with strong roots in the community and a long history of promoting from within. Our average employee tenure is six years, and many team members have built lasting careers with us—serving 25 to 40 years.
• Work-Life Balance: We are always closed on Sundays because we value time for rest, family, and personal commitments.
• Comprehensive Benefits: We invest in our team’s well-being with medical, dental, vision, and disability coverage, paid time off, and a 401(k) with up to a 3.5% company match.
• Wellness-Focused Workplace: Programs include fitness challenges, lunch-and-learn sessions, gym discounts, and health incentives that can add extra cash to your paycheck.
• Supportive, Family-Friendly Environment: Professional, respectful workplace committed to safety and employee well-being.

Responsibilities

• Greet customers promptly and professionally when they arrive to pick up or drop off loaner vehicles.
• Manage the scheduling and coordination of loaner vehicles to ensure availability and efficient usage.
• Maintain accurate records of loaner vehicle usage, including customer information and vehicle conditions.
• Inspect loaner vehicles before and after each use to ensure cleanliness, proper functioning, and document any existing damage.
• Assist customers with any questions or concerns related to loaner vehicles, providing timely and courteous service.
• Collaborate with the service department to facilitate smooth vehicle exchanges and timely returns.
• Ensure compliance with all dealership policies and procedures regarding loaner vehicle usage.

Requirements

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Valid driver’s license with a clean driving record.
• Ability to multitask and manage schedules efficiently.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment with a positive attitude.
• Previous experience in automotive service or customer service is a plus but not required.

Benefits

• Medical, dental, vision, and disability coverage.
• Paid time off.
• 401(k) with up to a 3.5% company match.
• Wellness programs including fitness challenges, gym discounts, and health incentives.

Reporting To

You will report directly to Service Managers BJ Scott and Shelia Estes. This position provides an excellent opportunity to work closely with a dedicated team committed to delivering exceptional service to our customers.