Service Loaner Concierge

About the role

As a Service Loaner Concierge, you are the face of our service department’s premium loaner vehicle experience. You will oversee the daily management, deployment, and care of our dual-brand Ford and Hyundai alternate transportation fleets. Your mission is to elevate the service experience by providing seamless, hospitable, and high-efficiency mobility solutions for our customers—ensuring every customer drives away in a clean, safe, and fully prepared Hyundai or Ford vehicle while their personal vehicle is in for service.

Responsibilities

• Warmly welcome service customers requesting alternate transportation with a high level of professionalism.
• Walk customers through loaner agreements, insurance verifications, and digital rental check-in/check-out procedures.
• Conduct a pre-drive walkaround with each customer, demonstrating basic vehicle features (e.g., Apple CarPlay, Android Auto).
• Provide an exceptional customer experience from start to finish.

Qualifications

• Upbeat, positive, and customer-focused attitude.
• Friendly and professional communication skills.
• Some automotive knowledge preferred.
• Ability to think on your feet and multitask in a busy environment.
• Strong organizational skills and attention to detail.
• Team player with a desire to help others.

Benefits

• Supportive, team-oriented work environment.
• Opportunity to grow within a well-established dealership.
• Fast-paced and engaging role with daily customer interaction.