Loan Servicing Special Loans Specialist

About the role

Come join our amazing team and work remote from home! The Special Loans Specialist will provide ongoing support for special loan products (i.e. loan modifications, ARM loans, SCRA adjustments, assumptions, etc.) originated by the Mortgage Lending Division and loans acquired through acquisition. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Responsibilities

• Updating data fields in the servicing system for compliance and changes needed to all types of special loans.
• Performing research and making accurate and timely system changes in response to requests from investors, customers or employees from other departments.
• Reviewing and maintaining adjustable rate mortgage (“ARM”) contracts, indexes (i.e. Treasury, Libor, etc.) and balloon plans, if not available in the system create new contracts as needed.
• Maintaining the daily index values and populates ARM indices into the servicing system to ensure proper payment calculations included in the payment change notifications.
• Auditing pending payment changes to ensure system and future payment change notifications are accurate.
• Assisting other CMS departments with special loan-related inquiries such as supporting Home Retention/Loss Mitigation with modification-related issues.
• Auditing the entire Loan Servicing portfolio to identify new loans that meet the requirements for Service Members Civil Relief Act (“SCRA”) protection and send coverage accepted or denied letter as appropriate.
• Conducting research to determine compliance with the SCRA protection benefits and updates the servicing system accordingly.
• Processing assumptions request and create the assumption package and send to customer. Follow up with mortgage lending division to determine