Loan Servicing Specialist

About the role

Join a team committed to hardworking Kentuckians at Abound Credit Union. We are dedicated to providing market-leading value to our members and community.

Responsibilities

• Efficiently manage daily, monthly and quarterly reports for the Loan Servicing Team.
• Receive and distribute mail to the Loan Servicing Team.
• Ensure all checks are provided to branch staff for timely processing.
• Maintain thorough knowledge of essential duties and functions of the Collateral Protection Specialist and Title Clerk, to act as a backup or support role as needed.
• Provide superior member service internally and externally via phone and email support for insurance, CPI, GAP and title-related problem resolution and questions.
• Work with insurance carriers to ensure uninsured collateral requirements are met.
• Add CPI premiums to applicable loans and adjust loan payments via individual DataSafe transactions.
• Identify collateral with insurance coverage and make refunds and loan payment adjustments as required.
• Initiate required follow-up actions on insurance deficiencies reported by CPI carriers.
• Gather and forward proof of insurance and claim information required by carriers.
• Properly and efficiently notate accounts when liens have been perfected or released for all consumer secured loans, including scanning proof of filing for proper retention or release of lien recording.

Requirements

• High School diploma or GED.
• Familiarity with lending systems, core processing systems, and personal computers.
• Ability to interact effectively with support agencies outside the Credit Union.
• Ability to work independently, perform successfully under consistent pressure of heavy workload and strict time requirements, and without close supervision.
• Possess a sense of urgency to complete tasks.
• Attention to detail, self-motivated, enthusiastic, and aggressive with a willingness to support others within the Credit Union.
• Able to communicate effectively orally and in writing.
• Maintain a professional demeanor and appearance in all situations.
• Able to deal effectively with senior branch staff to ensure prompt correction of deficiencies.
• Able to operate a personal computer with a high level of proficiency in such software applications as word processing, spreadsheets, internet, and email.
• Able to operate a fax, calculator, and copier.
• Able to effectively communicate Credit Union products and services in order to cross-sell.

Benefits

• Great Salary
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts

Pay

$17.60 - $22.00 / hour