Loan Servicing Specialist

This role

This role is responsible for performing general loan servicing activities, including payment processing support, escrow administration, and insurance and tax tracking. The position provides day-to-day account maintenance and customer support while ensuring accuracy, compliance, and timely resolution of servicing items.

• Perform payment research and resolve discrepancies to ensure accurate loan account balances.
• Maintain loan accounts by processing updates, corrections, and system changes as needed.
• Administering escrow accounts, including setup, analysis, and ongoing maintenance.
• Track and monitor insurance and tax requirements to ensure coverage compliance.
• Process loan payoffs, including calculations and final account reconciliation.
• Respond to customer and internal inquiries, providing timely and accurate servicing support.
• Prepare and process borrower statements, notices, and required communications.
• Ensure all servicing activities are completed in accordance with applicable federal and state regulations and company policies.
• Provide additional support for tax and insurance functions, including issue resolution and follow-up.

What You’ll Need To Be Successful

To be successful in this role, you should have:

• A strong attention to detail.
• The ability to adapt to frequent change, delays, or unexpected events.
• A consistent attendance record.
• The ability to collaborate effectively with other departments and individuals.
• The ability to communicate precisely and accurately.
• The ability to comply with Bank policies and regulations.
• The ability to remain reliable and complete tasks on time.
• The ability to work well in a team environment.

Qualifications

• A minimum of 2 years of experience working with loan processing systems, data entry, and Microsoft Office applications, with a foundational understanding of loan documentation and regulatory requirements.
• PREFERRED: Exposure to banking operations, financial institutions or mortgage servicing, and general administrative or financial operations support.

Benefits

• Full-time position with excellent compensation and benefits package.
• Generous time off programs.
• Bonus program.
• Profit-sharing.
• Discounted stock purchase program.
• Excellent growth and development opportunities.

Pay Range (Hourly)

$23.00 - $26.00/hour