Special Loans Specialist

About the role

Responsible for the daily functions of the Special Loans Department and supporting all aspects of Loan Servicing. Oversees the proper handling of ARM, DSI, SCRA, Assumptions, and Loan Modification system changes. Maintains updated servicing knowledge. This position ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities

• Setups of ARM, DSI, SCRA and modified loans, collects supporting documentation; assists in gathering documentation for management to prepare audit responses.
• Responsible for SCRA Deferment Military Modifications.
• Monitors the status of ARM loans.
• Accurately performs functions required to process ARM rate changes, index updates and related system maintenance.
• Uses critical thinking to work exception reports and clears exceptions by researching and correcting errors.
• Reviews ARM Change Notifications for accuracy prior to mailing.
• Ensures all written communication is provided to borrowers within regulatory timeframes.
• Performs all aspects of recast