Loan Servicing Representative I (Specialty Lending) - Oak Ridge, NJ

Key Responsibilities

• Affords assistance with managing various commercial loan servicing activities, including but not limited to application of funds, payment of real estate taxes, and customer inquiries.
• Evaluates and resolves high priority or complex issues through communication and negotiation with customers.
• Sets up all borrower and financial information for entire portfolio of new loan closings on the appropriate Horizon and ACBS systems.
• Reads and interprets loan documents and approvals for verification of system accuracy.
• Tracks all future interest rate adjustments and verifies accuracy of system-generated letters for compliance with loan documents.
• Alerts management of any upcoming changes where may need special attention.
• Processes all loan modifications, including extensions of maturity, interest rate adjustments, borrower transfers, etc., on entire portfolio.
• Inputs and verifies that all modified data has been approved by Credit Committee and/or designated loan officer.
• Administers real estate tax escrow disbursement report for prevention of negative escrow transactions for all loans.
• Directly contacts local municipalities as needed for clarification of amounts due and resolving any discrepancies regarding borrower real estate tax payments made by The Provident Bank.
• Responds to all borrower inquiries for reconciliation of escrow transactions. Re-analyzes escrow accounts where deficiencies are noted.
• Handles entire monthly billing process, which includes assuring that all commercial account bills are generated and mailed to customers.
• Adheres to finest quality control standards.
• Contacts borrowers on returned mail items for address verification.
• Processes all monetary transactions including, monthly payments, fees, payoffs, construction and commercial line/loan advances and pay-downs, and performs any corrections and adjustments as warranted.
• Trains new staff on Bank’s policies and procedures needed to perform their respective job function.
• Performs other duties as assigned by management.

Minimum Qualifications

• High school diploma or GED
• 1 - 3 years of experience
• Interpretation of all loan documentation
• Ability to exchange information clearly and concisely and to present ideas and report facts
• Working knowledge of Horizon System, ACBS System, PC skills
• Ability to create Excel Spread Sheet and utilize formulas for creating bills and various reports
• Take ownership of workflow and resolve problems with minimal to no supervision
• Ability to multi-tasking is imperative
• Excellent communication and organizational skills
• Strong mathematical background required

Working Conditions

• Work is performed in a normal office environment.
• Noise levels are usually moderate.
• This position involves travel to customers and property locations.
• Prolonged sitting
• Lifting from 5 to 10 lbs. (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)
• The hazards are mainly those present in a normal office setting