Loan Servicing Representative

Responsibilities

• Assist with managing both inbound and outbound member communications related to delinquent accounts.
• Perform skip tracing, servicing auto loans, personal loans, and Visa accounts.
• Process negative share and loan charge-offs, and manage loan recoveries.
• Process primary insurance, GAP, and debt cancellation claims.
• Maintain accurate credit reporting updates in compliance with regulatory and organizational requirements.
• Recommend and assign vehicles for repossession of collateral as approved by management.
• Provide for disposition of repossessed property as required by law.
• Make arrangements with members regarding payment schedules and modification agreements.
• Determine members' present financial status to make provisions for obtaining outstanding balances.

Requirements

• High school diploma, GED, or equivalent.
• Minimum two years of experience in a credit/collections department, preferably in a financial institution.
• Customer service experience preferred.
• Thorough knowledge of credit/collections procedures and principles.
• Thorough knowledge of state and federal regulations governing collection laws.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401k Retirement Plan (5% matching contribution, immediate vesting).
• Paid Time Off (PTO).
• Paid holidays.
• Educational reimbursement.

Competitive compensation based on experience, education, skills, internal equity, and other job-related factors.