Loan Servicing Account Manager IV

Responsibilities

• Performs financial analysis as well as compliance, performance, and cash flow assessments for assigned Lines of Business.
• Provide analysis results and Month End reporting package to Management.
• Ability to independently monitor and service multiple loans at a time with little supervision.
• Review UCC filings for UCC perfection to ensure collateral is protected.
• Perform Pre-Close introduction calls before loan funding explaining post-close requirements and Servicing’s role throughout the life of the loan.
• Work and communicate directly with borrowers to monitor and manage their loan portfolio on an ongoing basis.
• Analyze financial statements, review of collateral tracking performance, validate additional collateral support, and answer any questions borrowers may have.
• Understand, analyze, and be able to verbally communicate regarding loan collateral and related contracts, including loan documents, commission statements, or any other tracking reports required for all assigned products.
• Work and communicate directly with Management and Underwriting Team on covenant requirements.
• Ensure all cash collateral accounts are sufficiently funded and reconciled daily, including daily monitoring and updating of Servicing Logs.
• Communicate with customers to understand if cash is missing and work with the customer to bring the loan back into compliance with legal documents.
• Review and process CCA releases per Loan Document requirements to borrowers daily.
• Utilize financial software tools to prepare, import, and analyze policy level detail for RIA, CPA, INS. ENG CAR, and FRA collateral.
• Reconcile to cash for assigned portfolio, as well as assist Team Members to complete Month End reconciliation.
• Complete checklist requirements for Funding, New Loan review, Amendments, and Payoffs associated with the assigned Account Manager portfolio.
• Responsible for creation, follow up, and updating Tracking Rules associated with the assigned Account Manager portfolio.
• Must review and understand prior to sending to Underwriting for further review.
• Able to perform various functions on the online banking system, including balance reports, ACH creation, and wire creation.
• Work and communicate with the Legal/Collections department to ensure defaults are cured within guidelines.
• Work and communicate with the Underwriting/Sales team to provide recommendations for refinances, interest-only extensions, and amendments.
• Responsible for funding all loan types.
• Generate and process daily bank imports into the loan administration system.

Requirements

• 7+ years of experience in a Servicing Department or Insurance, CPOA, RIA, Franchise, or banking-related field.
• Mentorship or leadership/supervision experience, and higher decision-making experience.
• Proficiency in mathematical concepts and ability to apply them to practical situations.
• Knowledge of accounting principles and techniques.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Excel and product suite.
• Strong time management skills required given workload demands.
• Bachelor’s degree or comparable business experience preferred.
• Manages activities that impact the organization from a customer portfolio perspective.
• Loan portfolio range from simple to highest-end complexity and borrower sophistication.

Pay

$70 - $85K (compensation may depend on level of experience)