Loan Services Representative II

Description

General Responsibilities

• Responsible for performing a variety of duties to support the loan servicing function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; providing guidance and on-the-job training to Loan Services Representative I(s); assisting the Loan Services Specialist with administrative tasks to support department operations.

Essential Duties

Performs a variety of duties to support the loan servicing function of which the following are illustrative:

• Processes new charge-off loan requests;
• keeps charge-offs and recoveries current;
• prepares and mails various loan correspondence;
• performs necessary file maintenance, payment reversals, automatic funds transfers, and changes to loans;
• verifies HMDA data;
• receives insurance billings and tax notices for mortgage loans and provides payment;
• researches and retrieves loan payment history and mortgage satisfaction pieces;
• prepares necessary documents on paid consumer loans; forwards letter to customer along with paid Note and other miscellaneous documents, and mortgage satisfaction and UCC-1 pieces;
• assists with making changes on loan interest rate sheets;
• acquires insurance coverage; monitors for continued coverage;
• monitors and submits rate changes on loans tied to CD/Savings at renewal dates;
• reviews all loan transactions;
• prepares incoming and outgoing wire transfer forms;
• reviews and processes necessary entries and maintenance for completed Loan Modification agreements for all branches;
• assists with participation loans, including funding, uploading, and maintaining payments and draws;
• researches loan discrepancies, inconsistencies, and possible system errors;
• coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information;
• receives loan documents form the Loan Processing Department and uploads the loan from the lending platform to the core processing system. Upon completion of upload, verifies information on core processing system is accurate.

Ancillary Duties

Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

1st level, Corporate Headquarters
1271 Indian Springs Rd.
Indiana, PA 15701

Equipment/Machines

• Telephone
• PC/Computer keyboard
• Printer
• Fax machine
• Copier
• Calculator

Requirements

Basic Qualifications

• Education/Training: A high school diploma or equivalent.
• Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; moderate PC skills; thorough knowledge of bank lending policy and procedures; technical supervisory skills sufficient to provide guidance and training to Loan Services Representative I(s); visual and auditory skills.

Experience: A minimum of two (2) years' experience in related positions normally required. In addition to the preferred experience requirements, promotion from a Loan Services Representative I to a Loan Services Representative II is contingent upon the incumbent's ability to effectively perform multiple tasks, duties, and jobs throughout the division or department.