Financial Service Representative II

Financial Service Representative Responsibilities

• Demonstrating a commitment to the culture of PrimeWay by adhering to the G-VAL-HI promise, openly contributing to the success of others on the team, and living by the core values that define the CARING culture
• Greeting members with a friendly, welcoming smile as they enter the building
• Receiving and processing member financial transactions, including deposits, withdrawals, loan payments, and merchandise sales
• Performing daily member services, such as opening and closing accounts and account research
• Updating member information and records as requested according to standard operating procedures
• Completing requests for special services, such as statement copies, check copies, stop payment orders, and debit cards
• Identifying, recording, and reporting fraudulent activity to prevent potential losses
• Observing PrimeWay guidelines, policies, and procedures to adhere to compliance, regulations, and security standards
• Demonstrating a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
• Establishing positive and productive working relationships at all levels within the organization
• Reviewing account profiles while performing Teller transactions in order to suggest appropriate PrimeWay products and services
• Built member relationships to ensure usage of PrimeWay FCU as their primary financial institution
• Facilitating discussions with members to uncover needs beyond those initially presented
• Evaluating credit reports to present members with appropriate PrimeWay products and services
• Making outbound phone calls to existing members
• Originating and closing consumer loans in a timely manner by guiding the member through the process and setting proper expectations from application through to funding
• Demonstrating accountability of personal contributions toward all personal, team, and organizational goals in the areas of loans, GAP, extended warranties, debt protection, deposits, and service
• Making business partner referrals when appropriate
• Maintaining an expert level of product knowledge
• Identifying and originating real estate loans and referrals
• Opening and maintaining IRA accounts with accuracy
• Collecting and presenting data to the team regarding progress toward goals

Qualifications

• Ability to maintain significant levels of diplomacy, trust, and normal courtesy and tact
• Excellent communication skills; ability to use applicable computer software
• Able to motivate or influence others
• Languages: Bilingual preferred
• Education and Experience: High school education or GED, 6 months – 2 years relevant experience, Credit Union or Banking experience: 2 years

ADA Requirements

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs.
• Must be capable of climbing/descending stairs in emergency situations.
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
• Must be able to routinely perform work on a computer for an average of 6-8 hours per day.
• Must be able to work extended hours whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.