Loan Remittance Specialist I

Responsibilities

• Receive and review of loan remittance and correspondence transactions
• Handle applicable activity in accordance with company policies and all applicable regulatory requirements
• Resolve exceptions, disposition loan remittances to corresponding loan balances, and prepare bank deposits
• Work with numerous departments to research, analyze, and support responses to customer, investor, and/or other 3rd party inquiries
• Handle transactions with limited supervision to complete daily tasks and duties
• Open, capture, and process remittance exception transactions
• Review incoming documentation/correspondence for data integrity
• Identify/Escalate any scenarios that impact a loan transaction
• Handle remittance applications and loan adjustment transactions
• Prepare feedback on out of balance conditions in the General Clearing Account
• Process all exception activity to ensure timely completion based established SLAs and escalate where applicable
• Process daily posting consolidations to ensure all negotiable items are processed in accordance with applicable regulations and company policies
• Document negotiable items, collaborating with other internal departments to ensure accurate account documentation and posting instructions
• Aid in researching and gathering backup for internal Compliance related reports and routines
• Provide feedback to create new compliance monitoring routines and update Policies and Procedures to document the process
• Perform other duties as assigned

Requirements

• Financial Services and, if possible, mortgage industry experience preferred
• Advanced technical proficiency including Word, Excel, Gmail and 10-key by touch
• Excellent critical thinking, problem solving and mathematical skills, using sound judgment
• Experience using automated financial or loan tracking systems preferred
• Basic knowledge of running existing queries and creating reports preferred
• Knowledge of customer service and collection principles a plus
• A team player with strong business acumen, excellent communication skills, and a proven track record of delivering accurate results in a fast-paced environment with minimal supervision

Qualifications

• High school diploma or equivalent
• Some college or technical training preferred

Skills

• Customer Service
• Problem Solving
• Mathematical Skills
• Automated Financial Systems
• Compliance Monitoring

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

Pay

$40,000 - $60,000

Schedule

OFFICE